How are
the Junk Email Filters different from the spam filters in my email
client? The Junk Email Assistant filters do all email processing behind the scenes
before it arrives in your inbox. This saves time and bandwidth by not forcing
you to download superfluous email, such as unsolicited offers. Moreover,
improvements to the filters are done without modifications to your email client
or account. How do I know junk email is being filtered and not my regular (legitimate)
email? Does someone read personal emails? Am I notified when email is quarantined as suspicious junk email?
What are Message Center filter categories? What is Filter Sensitivity? What is the Approved Senders list? What is the Blocked Senders list? What if I want to receive junk email? However, if too much legitimate email is being detained, first try setting
"Filter Sensitivity" to moderate or lenient and/or uncheck any "Filter
Categories" that are unwanted. It also helps to explicitly list certain email
addresses to allow their messages through the filters, regardless of content. Do
this by entering valid addresses in the Approved Senders field. What happens in the event that the email processing servers'
fail? How often is email deleted from the Message Center? What if I receive spam, what should I do with it? What if legitimate email is quarantined in your Message
Center? Also, from the Message Center, click "deliver" for any legitimate email you
will be prompted to add to the sender to the "Approved Sender" list. This is the
easiest way to improve your filter accuracy. You may also manually build your
approved senders list by visiting your junk email settings. Does the Junk Mail Assistant watch for obscene language and other
questionable content? Does the Junk Mail Assistant watch for email only written in
English? How do I set up Junk Email filters?
About 95% --- that's how accurate your filters can be with the
Junk Email Assistant superior design. In addition, the mail filters found in
email products have a number of limitations and often assume a "one size fits
all" solution. You are often expected to develop your own filter rules from the
limited tools provided. Further, you must still download email before the mail
client can filter it, possibly wasting time and bandwidth while waiting to read
mail, such as spam, that you would not want anyway.
Advanced filtering technique built on heuristic rules, lists of
approved and blocked senders, and databases of known junk email maintain the
effectiveness of the rules system. Despite these advanced measures, some good
email may get caught since the concept of junk email is subjective (one man's
trash is another man's treasure). To remedy this, you can set a
lenient-to-aggressive tolerance for filtering suspicious email: lenient
filtering potentially lets more junk email through, but also minimizes the risk
of legitimate email from getting mistakenly directed to the Message Center;
conversely, aggressive filtering catches more suspicious email at the risk of
mistakenly diverting normal email to the Message Center. You are notified with
regular summary reports of your activity.
No. All email processing is done
through automated filters, in milliseconds. In the event a "suspicious" email is
discovered, it will be directed to your private Message Center pending your
review. If you would like to pass on a suspicious email to spam@postini.com for
analysis.
You will receive a regular report via email of the activity in your
Message Center. However, you can log in to the Message Center at any time to
monitor and review detained messages.
In addition to the Bulk
Mail default filter category, you can also select:
Filter Sensitivity determines how
aggressive the filters are in capturing suspect email. The settings are Lenient,
Moderate, and Aggressive. Lenient will capture less suspect email, while
aggressive is likely to capture more.
Entering specific email
addresses or entire domains to the Approved Senders list will allow these to
override your junk mail filters and allow that email to flow directly to your
inbox.
Entering specific email addresses
or entire domains will prevent ALL messages from those listed will be detained
in your Message Center.
You can turn the Junk Email
Assistant off at anytime by simply logging in to your Message Center, and
turning OFF the Junk Email toggle switch on the Junk Email page. (Other
applications, such as virus scanning, can also be turned on or off in this
manner.)
A large number of enterprise-scale servers are dedicated to
processing email. However, in the event of a catastrophe, email will be passed
through the system by defaulting to your email provider's regular mail servers.
There will be no noticeable performance hit. Any suspect messages that were
diverted to the Message Center are contained on redundant disk storage devices
that are backed up.
Email messages
are kept in the Message Center for 14 days following the receipt of the
message--this includes any messages that have been moved to your "Trash Folder".
After 14 days from first receipt, any message will be deleted. Email service
providers will send an email activity report on a regular basis to remind you to
check your Message Center. You can also access the Message Center at any time.
If junk email
reaches your inbox, you can simply delete the message or forward it to
spam@postini.com. You can also visit the Message Center and add the sender's
address to your "Blocked Senders" list if it appears to be a repeat offender,
preventing that sender from reaching the inbox again. It might also be useful to
try increasing the sensitivity level in the configuration or turn on specific
filter categories.
Unfortunately, some legitimate email may be erroneously directed
to your Message Center. This is due to the subjective nature of email messages
and what could possibly be considered junk email. If a significant amount of
valid email is being misdirected to the Message Center, You should build a list
of approved senders, thereby minimizing the possibility of detaining a valid
email in the future.
The Junk Email Assistant is tuned for identifying
unsolicited commercial email (UCE), otherwise known as spam or junk email. This
is somewhat different than filtering specifically for content, like most email
filtering. For example, a friend sends a joke containing obscenities. This
originates from a known source, whereas a message of unknown origin containing
obscenities that refers to a pornography site WOULD likely be directed to the
Message Center.
Yes, at this time English is the only language supported.