History of TFBnet
TFBnet had its humble
beginnings as part of The File Bank Bulletin Board System (BBS) in 1993. What started out
as a value-added service to our BBS customers grew into a full-blown Internet Service
Provider (ISP) by 1994. The primary means of connecting to the Internet in those early
days was via dial-up modems. Our main competition was AOL and Compuserve. We thrived
because we concentrated in those areas that the “big boys” didn’t - remote
areas of the country where it just didn’t pay for the “big boys” to play.
Today, DSL and T1 access to
the Internet is the norm, though dial-up access is still alive and kicking. We continue to
target those remote areas of the country (all of our connectivity services are available
in all 50 states), but service the “big cities” as well. We have expanded our
services beyond just connectivity to include web hosting, server co-location, telephone
long distance, and carry-in computer service for those homes and small offices local to
our Fallbrook, California offices.
Our motto of “Small
Town Service, Big City Connections” underscores our commitment to providing top notch
service and support while offering all the services one would expect from an ISP many
times larger than TFBnet.
Listed below is a short
summary of the services we currently provide. Following that is a complete description of
our service and support departments including contact information.
Services:
Nationwide
Dial-Up. Supporting v.90 56K modems across all 50 states. Discounts are available
for family or business accounts.
Turbo Dial-Up. An add-on to our dial-up
service that enables speeds up to 330K with your existing modem.
Nationwide
Broadband services including ADSL, SDSL, IDSL, T1 and Frame Relay, for both the
home and office. ADSL is perfect for the lighter demands of home and small business users.
SDSL is our workhorse service with synchronous speeds from 192K to 2.3MB. If you have been
told that you are "too far" for DSL, check out our specialty IDSL service. Our
IDSL has double the distance capabilities of any other DSL service. Our T1 and Frame Relay
services are for our most demanding customers or those "too far" for even our
IDSL service.
Junk Email and Virus Filtering. An add-on feature
for all of our connectivity services, this can protect your computer from email-based
viruses and eliminate up to 95% of junk email.
Web-Based Access to your Email Account. For those
times when you are away from your own computer, our web-based service provides access to
your email account. This service is included with all of our Internet connectivity
accounts.
Hosting
Services including domain name registration and hosting, personal and business web
hosting and server co-location. Our powerful servers and high-speed connection directly to
the Internet provide ultra-fast response times for your domain name, web hosting needs and
co-location needs.
Long Distance Telephone Services. Save up to 70%
on your long distance with rates as low as 3.9 cents / minute for in-state and 4.5 cents /
minute for state-to-state calls. Other services include incredibly low toll-free rates,
calling cards and fantastic international long distance rates.
Computer Repair Center.
Carry-in service for home and small-office computers. Featuring troubleshooting, repairs,
tune-ups, overhauls and upgrades .... all at very competitive prices.
Business Internet and Networking Solutions. Working in
concert with our sister company Data Management Systems (760-728-0984), we can design and
implement custom Internet networking solutions for the business environment. Recently
celebrating its 20th anniversary, DMS provides computer, network and software
sales, on-site service and repairs, installation and on-going support. They are well
versed in the technologies and equipment required to meet today’s demanding business
needs.
Detailed information on
these and other services are available throughout our web site and by contacting our
Customer Service department at 951-541-9688 (888-211-1674), option #1 or via email at customerservice@tfb.com.
Support:
TFBnet may be a small company when compared to some other Internet Service Providers, but our smaller size allows us to react quickly and maintain high standards of service and support. Our Customer Service department is well versed in the types of Internet services we provide and how those services can be best utilized by our customers.
Our Technical Support department is staffed by knowledgeable and helpful technicians. Job #1 for our tech support staff is solving our customer’s problems, no matter how large or small they may be. They provide solutions not only for Internet problems, but also go to great lengths to suggest overall computer solutions and ways for customers to get the most out of the Internet and their computer systems. We even offer a carry-in computer service that offers troubleshooting, repairs, upgrades, overhauls and tune-ups (for TFBnet and non-TFBnet customers alike).
Our tech support department is backed-up by two other assets that you will not always find with the typical ISP – our Information Technology department and our sister company Data Management Systems. Our IT department monitors our operations around the clock to ensure that everything is working at its peak performance. The IT department is also responsible for implementing the latest in Internet and connectivity technologies.
Data
Management Systems (760-728-0984) is our ace in the hole. Recently celebrating its 20th
anniversary, DMS provides computer, network and software sales, on-site service and
repairs, installation, on-going support and works hand-in-glove with TFBnet to design and
implement Internet solutions for the business environment.
C
Should you have questions
regarding our services or wish to become a TFBnet customer, please contact our Customer
Service department at 951-541-9688 (888-211-1674), option #1 or via email at customerservice@tfb.com. The Customer Service
department is open Monday through Friday from 8:00am to 5:00pm.
Should you experience
problems with your Internet service, please contact our Technical Support department at
951-541-9688 (888-211-1674), option #2 or via email at techsupport@tfb.com. The Technical Support
department is open Monday through Friday from 8:00am to 8:00pm. We also maintain an extensive on-line help system that you can access on
our web site at http://home.tfb.com/pages/support.htm.
Questions regarding billing
should be directed to our Billing department at 951-541-9688 (888-211-1674), option #3 or
via email at billing@tfb.com. The Billing department
is open Monday through Friday, 9:00am to 5:00pm.
If you are currently a
TFBnet customer, we thank you for your patronage and ask that you keep us in mind when
considering enhancing your Internet capabilities. If you are considering becoming a TFBnet
customer, please contact our Customer Service department to learn more about our full
array of Internet services.
TFBnet
PO Box 2828
Fallbrook, CA 92088
(951) 541-9688 (voice)
(888) 211-1674 (toll free)
(501) 541-9688 (fax)