Turbo Dial-Up (National Network)
- Troubleshooting: General Issues -

This section helps troubleshoot general issues that may occur while using MegaSPEED. Click any of the following error messages for resolution information.

General Issues when Using MegaSPEED

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
2. Why do some Java-applets (such as certain games on www.pogo.com) not work?
3. I'm having trouble loading a site. What should I do?
4. After installing MegaSPEED, I received a message saying Email Acceleration is disabled. Why did that happen?
5. I can't right-click on an image to get the "Original Image".
6. The Statistics dialog box shows no compressing / savings when browsing web sites.

Back To Troubleshooting Main Page
Back To Turbo-Dial Up Main Page

General Issues when Using MegaSPEED

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

   Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by MegaSPEED.

   However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether MegaSPEED is used. The Accelerator is merely showing the download statistics in these situations.

   top

2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

   Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

   top

3. I'm having trouble loading a site. What should I do?

   Try adding the site to MegaSPEED's Proxy Exclusion List. Click here for instructions on completing this operation.

   top

4. After installing MegaSPEED, I received a message saying Email Acceleration is disabled. Why did that happen?

   The MegaSPEED installer has detected software that may conflict with MegaSPEED Email Acceleration.

   It was determined that the safest way to proceed was to not install the MegaSPEED Email Acceleration.

   top

5. I can't right-click on an image to get the "Original Image"?
   
   Some web sites disable the right-click using javascript. On other sites, the image in question may be a background image. To see the full quality image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.

   Click here for instructions on changing the image slider.

   top

6. The Statistics dialog box shows no compressing / savings when browsing web sites.
   
   This usually occurs when your web browser loads the cached temporary Internet files from the last time you visited the web site directly off your hard drive, instead of downloading fresh copies directly from the web site. Loading the web site directly from the cache of files on your hard drive is even faster then downloading again from the Internet, even if they are compressed!
   
   top