Turbo Dial-Up (National Network)
- Troubleshooting: When Connecting ... -

 

This section helps troubleshoot common error messages received when MegaSPEED tries to connect to the MegaSPEED service. Click any of the following error messages for resolution information.

Error Messages when Connecting to the MegaSPEED Service

  1. "MegaSPEED cannot be started due to an internal error ..."
  2. "MegaSPEED cannot connect to the MegaSPEED Service..."
  3. "The MegaSPEED Service does not allow connections from your current IP address..."
  4. "Your username and/or password were not accepted by the MegaSPEED Service..."
  5. "The MegaSPEED Service could not be started due to an authentication timeout ..."
  6. "The MegaSPEED Service indicated that it has insufficient resources to handle your connection..."

 

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Error Messages when Connecting to the MegaSPEED Service

  1. "MegaSPEED cannot be started due to an internal error ..."

    Try restarting MegaSPEED by exiting the program and then relaunching it. You can also try exiting the program and restarting your computer. The program will start up automatically when your computer starts back up.

    If the problem persists contact TFBnet technical support at 888-211-1674.

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  2. "MegaSPEED cannot connect to the MegaSPEED Service..."

    Here is a step-by-step list of things you should verify:

    1. Ensure that you have installed and are running the correct version of the TFBnet Turbo Dial-Up software. SlipStream Web Accelerator is the correct software if you are using our California dial-up network. MegaSPEED is the correct software if you are using our National dial-up network. These two programs are not interchangable and will only work when used with the correct network. To determine which version you are running, select the "About" option from the pop-up menu. Click here if you need to return to the main Turbo Dial-Up page to select the correct version of the software.
    2. Check that you have successfully connected to TFBnet in your usual manner (e.g. Did your dial-up connection successfully connect to TFBnet?). This step is independent of whether or not you launch MegaSPEED.
    3. Ensure that your are using the TFBnet-supplied version of the MegaSPEED. In most cases, you cannot connect to another ISP and use the same MegaSPEED connection settings.
    4. Try uninstalling MegaSPEED (ControlPanel-->Add/Remove Programs and select MegaSPEED) and then re-install it.
    5. Contact TFBnet technical support at 888-211-1674 to verify that the MegaSPEED Service is up and running.

    Now try restarting MegaSPEED by exiting the program and then relaunching it.

    If the problem persists contact TFBnet technical support at 888-211-1674.

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  3. "The MegaSPEED Service does not allow connections from your current IP address..."

    The most likely reason you would recieve this error is when you connect to the Internet using a different service provider from the one providing you with MegaSPEED Service. Ensure that you are using the version of MegaSPEED provided by TFBnet. You may not be able to use a copy of the software with TFBnet if it was supplied by another ISP. 

    Another reason that you may receive this error is when you are using the wrong version of our TFBnet Turbo Dial-Up software. SlipStream Web Accelerator is the correct software if you are using our California dial-up network. MegaSPEED is the correct software if you are using our National dial-up network. These two programs are not interchangable and will only work when used with the correct network. To determine which version you are running, select the "About" option from the pop-up menu. Click here if you need to return to the main Turbo Dial-Up page to select the correct version of the software.

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  4. "Your username and/or password were not accepted by the MegaSPEED Service..."

    The username and / or password that you are using to dial into TFBnet may not match the one(s) configured for your system at TFBnet. Please contact customer service or technical support at 888-211-1674 to verify those settings.

    Another reason that you may receive this error is when you are using the wrong version of our TFBnet Turbo Dial-Up software. SlipStream Web Accelerator is the correct software if you are using our California dial-up network. MegaSPEED is the correct software if you are using our National dial-up network. These two programs are not interchangable and will only work when used with the correct network. To determine which version you are running, select the "About" option from the pop-up menu. Click here if you need to return to the main Turbo Dial-Up page to select the correct version of the software.

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  5. "The MegaSPEED Service could not be started due to an authentication timeout ..."

    Try reconnecting to TFBnet.

    If the problem persists contact TFBnet technical support at 888-211-1674.

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  6. "The MegaSPEED Service indicated that it has insufficient resources to handle your connection..."

    Try reconnecting to TFBnet.

    If the problem persists contact TFBnet technical support at 888-211-1674.

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